3/1998
Victoria Sapa Resort & Spa opening in the scenic hill station of northern Vietnam
ABOUT
VICTORIA
Victoria Hotels and Resorts connect guests with the real Indochina in ways like no other hotel can. Proud of our Indochina roots, our boutique properties embrace the best aspects of the colonial heritage, while showcasing local culture and landscapes. We are dedicated to helping our guests along their journeys of distinction through heartfelt service, pride in our culture, and generosity of spirit.
Victoria also offers guests cruising and rail travel opportunities in key tourism destinations in Vietnam and Laos, providing guests with unparalleled charm, comfort, service and privacy
From the pristine mountains of Sapa to the historic Hoi An Ancient Town, from the coastline backed by desert-like sand dunes in Phan Thiet to the exotic floating markets of the Mekong Delta or Luang Prabang, one of Asia’s most beautiful and peaceful towns, each property offers genuine hospitality and a lively energy that are trademarks of the real Indochina. Mixing French-colonial styles of architecture with flourishes of local tradition, our captivating properties blend history, culture and landscape into a gently unforgettable experience.
VICTORIA
BRAND ESSENCE
JOURNEYS OF DISTINCTION
Both within and beyond the walls of our hotel we connect our guests with the magic of the Real Indochina
OLD-STYLE INDULGENCE
We care for our guests like Asian hotels used to. We carefully create indulgent moments and celebrate our colonial heritage and style.
CONNECTED TO OUR COMMUNITY
We respect and support our communities. We ensure that interactions with our guests are a positive experience on both sides.
HEARTFELT WARMTH
We are not city-slickers, we are people from small towns in the heart of Indochina and we welcome guests as we would in our family home.
STYLE, ELEGANCE & FUN
We don’t take ourselves too seriously. Our vehicles, F&B outlets, excursions, kids clubs and our cuisine are designed to inspire and entertain and engage our guests. Everything is done with a dash of style and a sense of fun.
VICTORIA
HISTORY
Right from its beginnings in the early 1990s, Victoria has always forged its own path. When other companies were building enormous hotels in major cities, Victoria looked to Vietnam’s less visited, but equally fascinating destinations – places where hardly any hotels existed, much less upscale boutique resorts with a colonial vibe. Our first three resorts were built in quick succession in 1997/98 – in the sleepy, coastal fishing village of Phan Thiet, the scenic highlands of Sapa and the idyllic countryside of Can Tho in the heart of the Mekong Delta, each bringing something completely new to the area.
"In 1993 we travelled around looking for investment opportunities and we were surprised by the poor hotels we found outside the main cities. We decided to create our own product." – Jean-Francois Henin, chairman of Victoria's then parent company, Eau et Electricite de Madagascar.
After more than two decades, Victoria continues to innovate and lead the way by achieving many “firsts” – first hotel spa in Hoi An, first upscale resort in Sapa – just to name a couple. Our outlook has always focused on the guest experience – smaller, better, more authentic – in sharing a slice of the beauty and charm of Indochina.
3/1997
Victoria Phan Thiet Beach Resort & Spa opening on Vietnam's South Central coastline
10/1998
Victoria Can Tho Resort openings in Vietnam’s Mekong Delta
1999
Victoria Hang Chau Chau Doc Hotel renovated under the Victoria Hotels & Resorts brand
5/1999
Victoria Nui Sam Hotel opening near the Vietnam-Cambodia border
4/2001
Victoria Hoi An Beach Resort & Spa opening & featuring Hoi An’s very first spa
2011
Xiengthong Hotel opening in Luang Prabang, Laos (now the Victoria Xiengthong Palace since 2013)
10/2013
Opening ceremony for newly renovated Victoria Nui Sam Lodge, near Chau Doc
11/2017
Victoria Hotels & Resorts celebrating 20th anniversary
CORPORATE SOCIAL
RESPONSIBILITIES
OUR PEOPLE
Despite having beautiful buildings in beautiful locations, we sincerely believe that our employees are our most valuable asset. To that end, we are committed to treating all our employees fairly and ethically, and to creating opportunities for education and empowerment.
OUR ENVIRONMENT
Our award-winning properties would simply not be the same without their inspiring locations. Both inside and outside our walls, we invest in sustainable tourism through conservation initiatives as well as managing our own energy, water and waste. Because many of our guests are also friends of the environment, we facilitate meaningful guest involvement whenever possible.
OUR ENVIRONMENT
Our award-winning properties would simply not be the same without their inspiring locations. Both inside and outside our walls, we invest in sustainable tourism through conservation initiatives as well as managing our own energy, water and waste. Because many of our guests are also friends of the environment, we facilitate meaningful guest involvement whenever possible.
OUR COMMUNITIES
Victoria properties not only beautify the surrounding neighborhood, but we seek to set down roots in the community. Our initiatives include training and hiring locally, getting involved in and sponsoring community projects, and embracing opportunities for both our employees and even guests to volunteer in the local area.
HEALTHY AND SUSTAINABLE FOOD
Victoria Hotels & Resorts is committed to providing our guests with healthy, sustainable food while helping the environment. In addition to cutting down on kitchen waste, we prioritize suppliers who have low carbon footprints and we buy local, seasonal yet delicious products to limit transportation times and costs as well as nutrition loss.
HEALTHY AND SUSTAINABLE FOOD
Victoria Hotels & Resorts is committed to providing our guests with healthy, sustainable food while helping the environment. In addition to cutting down on kitchen waste, we prioritize suppliers who have low carbon footprints and we buy local, seasonal yet delicious products to limit transportation times and costs as well as nutrition loss.
Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one of the leading integrated travel and hospitality group based in Southeast Asia. The Group brings approximately 90,000 tourists to the region serving a broad range of budget to high-end travellers and hosts over 200,000 hotel guests annually. The Group offers a one-stop solution for travellers in Indochina and Thailand region, providing them with touring activities, accommodation, cruises, transfers and transports as well as travel agency services.
TMG Website: www.tmgroup.vn
Destinations Management Brands
TMG Destinations Management possess extensive local knowledge, expertise and resources, specializing in the design and implementation of events, activities, tours, transportation and program logistics.
By taking IT, customers service excellence, responsible travel and community orientation as core competences, TMG has successfully build up a stable platform to serve customers with ease and with distinctions.
Hospitality Brands
TMG Hospitality was established to provide specialist hospitality and management services to the group and partners’ hotel brands.
After almost two decades of hospitality management, TMG Hospitality has a portfolio of eleven hotels & resorts which host more than 200,000 guests annually, as well as a number of cruising and rail travel opportunities in key tourism destinations in Vietnam, Cambodia, and Laos.
Online Brands
Every Journey begins with the planning, and iVIVU.com offers an online solution for travellers to organize and customize their journey with ease.
iVIVU.com has an inventory of more than 5,000 hotels in Vietnam, and 345,000 internationally, serving primarily domestic customers. With instant confirmation, flexible payment options and exceptional customer service, iVIVU.com makes journey planning breeze.
Aviation Brands
Established in 2011, Hai Au Aviation is proud to be the first seaplanes operator in Vietnam. Hai Au Aviation offers three deluxe service packages including: transportation flight - transport customer with a given route, scenic flight - take visitors on a tour to enjoy scenic view from the top, and charter flight - meet the individual needs of the customers.
Seaplane services will give the customers a unique travel experience.
